The Delivering Community Power Digital Engagement Campaign: Ambitious, Collaborative and Far-Reaching

Delivering Community Power: A Case Study


registered supporters in first month


coalition partners in first month


letters to editors published

The Campaign in a Nutshell

Maximizing their digital engagement, the Delivering Community Power network has been using New/Mode’s sophisticated, user-friendly tools to mobilize people in Canada to participate in a 2-stage governmental public Review of Canada Post, and to support the network’s innovative plan to use our postal infrastructure to address some of Canada’s most pressing climate and economic challenges. We’re proud that New/Mode tools played a role in this exciting project.

At a high-level the tools empowered the Delivering Community Power network to:

  • Grow a strong coalition of over 50 labour, environmental and anti-poverty organizations

  • Engage tens of thousands people across Canada to either participate in Stage 1 of the public government review of Canada Post, or to share the ambitious vision further across a range of platforms

  • Create a solid base–with media and public interest at a high, the DCP network is now in a strong position for Phase 2 of the government’s consultation

“What a success! We feel so lucky to have had the chance to work with all of you on this, and so grateful to each of you for going above and beyond, week after week, to make each action come alive under difficult deadlines and circumstances!”  -- Katie McKenna, The Leap Manifesto


The Network

New/Mode supported The Leap Manifesto, in collaboration with Friends of Public Services (FPS), Canadian Union of Postal Workers (CUPW) and Canadian Postmasters and Assistants Association (CPAA-ACMPA), to launch a bilingual digital engagement campaign calling for expanded postal services. They proposed a bold vision for Canada Post offices as hubs for green innovation, connecting local businesses and customers through postal banking, green infrastructure with renewable-powered postal fleet and electric charging stations, and community services like local food delivery and support for elders and those with limited mobility.

“We face too many crises in this country to address them one at a time. What’s powerful about Delivering Community Power is how it takes on economic, environmental and social issues at the same time. Our post offices can become centres of community care and economic development, while bringing emissions down — this is the kind of leap we need in Canada” -- Naomi Klein 


The Challenge & Urgent Opportunity

As management lockout has just been narrowly averted, and Canada Post has been forced to return to bargaining, postal workers are in a position to push for a brighter future for postal services in Canada. The government-mandated public review of the postal service offers a rare chance to push for a bold alternative to use our postal service to build a more equitable, sustainable economy in Canada.


Our Solution

New/Mode provided high-impact advanced online engagement tools, basic training, back engaged collaboration tools and infrastructure, and campaign strategy for the project. We supported the development of 4 unique bilingual action pages themed accordingly to each cause, provided the DPC network with a detailed action calendar and e-blasts and other content templates, and a basic social media calendar with share images. 

“Your team brings far more sophistication to online organizing.”

-- Dave Bleakney,                                                                        
2nd National Vice-President, Canadian Union of Postal Workers

Using New/Mode’s cutting edge online tools, we supported the engagement of people and organizations across the country to: 

  • Submit or edit a pre-written letter on behalf of the Delivering Community Power to Phase 1 of the Online Public Review of Canada Post utilizing New/Mode Click to Target tool. The tool both emailed citizen comments directly onto the government’s public record for the consultation and it CC’d the Minister in charge of the file. As you can see below they both definitely know where the public stands on this issue now.

  • Write letters to their local papers via our automated Letter to the Editor tool in support of expanded services at Canada Post - users were simply asked to enter their postal codes to see a list of their local papers to submit letters to. The tool provided a rotation of text options to consider, so papers weren’t bombarded with the same content, and encouraged users to customize their submissions

  • Contact their MPs with a direct message - once supporters filled out their postal code, our easy-to-use New/Mode tool sent a direct message to their MP to “Stop bank price-gauging!” referring them to the DCP postal banking website

  • Show support on social media, and via organization’s mailings lists

  • Publicly endorse Delivering Community Power and engage in further outreach


The Results

Coalition2.pngUnder Leap Manifesto’s leadership and in collaboration with FPS, CUPW and CPAA-ACMPA, over the two months, the network has managed to grow a strong coalition of over 50 organizations across the country, allowing a great reach across a wide-ranging network of supporters.

We’re extremely grateful for the opportunity to provide civic engagement tools and practices to help empower supporters of an expanded postal service for Canada. At New/Mode we believe that those who believe in a better world must put more energy into advocating for a positive vision of a more collaborative and sustainable society. Delivering Community Power is a powerful idea and we hope that we helped build a growing and increasingly empowered community behind it. Check it out at:



Download the Case Study.